HomeTRANSPORTER PRIVACY POLICY

TRANSPORTER PRIVACY POLICY

Effective Date: 9th January, 2025.

1. Introduction

Welcome to Transporter, an e-hailing mobile application developed and operated by CabCar Sdn Bhd (“we,” “us,” “our”). Our platform aims to provide reliable, affordable, and safe transportation solutions throughout Malaysia, including city rides, airport transfers, and more.

This Privacy Policy details how we collect, use, disclose, and safeguard information from users of our mobile application, websites, and related services (collectively, “Services”). It applies to both Riders (individuals requesting rides) and Drivers (individuals offering rides), as well as any visitors browsing our content. By using Transporter, you consent to the data practices described here.

We are dedicated to complying with Malaysian regulations, including the Personal Data Protection Act (PDPA), and to implementing industry best practices to protect your personal data. If you have questions about this policy, please contact us at:

  • General Inquiries: ask@transporter2u.com
  • Support: support@transporter2u.com

We may update this Privacy Policy from time to time to reflect changes in laws or our operations. When we do, we will revise the “Effective Date” and notify you by posting the new version within our Services or on our website. We encourage you to review this Privacy Policy periodically.

BY ACCEPTING THE PASSENGER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. PLEASE REVIEW THE FOLLOWING CAREFULLY SO THAT YOU UNDERSTAND OUR PRIVACY PRACTICES. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT ACCEPT THE CUSTOMER TERMS AND CONDITIONS OR USE OUR SERVICES. THIS PRIVACY POLICY IS INCORPORATED BY REFERENCE INTO THE CUSTOMER TERMS AND CONDITIONS.


2. What Data We Collect

2.1 Personal Data Collected During Account Registration
  1. Basic Contact Information
    • Phone Number or Email Address: Used for account creation, OTP-based login, password resets, and important notifications.
    • Full Name: Necessary for identifying users and personalizing in-app interactions.
  2. Verification Information
    • Birth Date: Allows us to confirm age-related eligibility and comply with local regulations.
    • IC/Passport Number: Mandated by government rules for official identification purposes.
    • Gender (Optional in some cases): Helps us gather demographic insights to improve our service experience (e.g., for specialized marketing or safety features).
  3. Profile Picture
    • Improves user recognition and fosters trust between Riders and Drivers (e.g., Riders recognizing a Driver at pickup).
  4. Driver-Specific Information
    • Driving License Details: Includes license number, issue/expiration dates, and uploaded images for verification.
    • Vehicle Information: Make, model, license plate, and vehicle photos for accurate records and compliance checks.
    • Vehicle Insurance: Policy details, coverage dates, and insurer information to confirm the Driver’s insurance validity.
    • Billing Address: Used for processing potential driver payouts and tax-related documentation.
  5. Additional Information
    • Home Address (if provided): Used to streamline pickup requests (e.g., as a “Saved Address”) and enhance user convenience.
    • User IDs: Unique internal identifiers we generate to manage user profiles, bookings, payments, and record-keeping.
2.2 Payment Information
  1. Third-Party Payment Processor
    • We integrate with a leading Malaysian payment gateway to handle all financial transactions within the Transporter app (e.g., ride fares, driver payouts).
    • This payment processor complies with stringent security standards like PCI DSS (Payment Card Industry Data Security Standard).
  2. Tokenized Card Details
    • We never store full payment card numbers or bank details on our servers.
    • Instead, we receive and store a token representing your payment method (plus minimal card data like last four digits, card brand).
  3. User Control
    • You may add, update, or delete saved payment methods at any time in-app.
    • When you remove a card, the corresponding token is deleted from our systems.
  4. Transaction Records
    • We keep a record of each completed transaction (i.e., date/time, amount, currency, partial card details) for billing, refunds, and dispute resolution.
2.3 In-App Communication and Feedback
  1. Profile Photos
    • Uploaded profile pictures are stored to help Riders and Drivers identify each other. These are removed if the account is deleted.
  2. Chat Messages
    • Transporter may allow in-app messaging between Riders and Drivers for coordination. These messages are retained for 30 days to address safety concerns or disputes.

3. How We Handle Location Data

3.1 Foreground Location (Riders and Drivers)
  • Riders: We collect real-time location only while the Transporter app is in use (foreground) and you actively share your location to determine pickup points or track your route.
  • Drivers: We gather a Driver’s real-time location in the foreground for route optimization, trip monitoring, and fare calculation.
3.2 Background Location (Drivers Only)

If you are a Driver marked “online” or “available,” Transporter collects location data even if the app is running in the background. This is critical for:

  1. Dispatching Rides: Matching you with nearby ride requests in real time.
  2. Maintaining Driver Availability: Ensuring you remain visible to Riders in the driver pool.
  3. Safety and Monitoring: Verifying you are en route to pickups and maintaining accountability during the pre-trip phase.
3.3 Location Data Retention and Sharing
  • Retention:
    • We store pickup and drop-off coordinates in a trip history.
    • By default, trip data (including location details) is retained for at least 1 year to fulfill government reporting obligations.
  • Sharing:
    • Insurance Provider: We share minimal location details (pickup/drop-off) along with a unique user ID to facilitate ride insurance coverage or to handle claims.
    • No Other Third Parties: We do not share precise location data with third-party analytics or marketing platforms outside of essential mapping or dispatch features built into our Services.

4. Why We Collect and Use Your Data

We process personal data for several legitimate reasons:

  1. Service Provision
    • Matching Riders with available Drivers, enabling navigation, calculating fares, and processing payments.
  2. Account Management
    • Creating and maintaining user profiles, verifying driver eligibility, assisting with password recovery, and offering support.
  3. Safety and Compliance
    • Monitoring trips in real time, verifying driver credentials, handling incident reports, and complying with Malaysian regulations (e.g., PDPA).
  4. Customer Support and Dispute Resolution
    • Investigating reported issues, verifying details of completed trips, and offering timely assistance when disputes occur (e.g., fare discrepancies, lost items).
  5. Analytics and Improvement
    • Gathering usage statistics to enhance app performance, refine dispatch algorithms, and develop features that promote a more efficient, user-friendly service.
  6. Legal and Regulatory Purposes
    • Responding to lawful requests by public authorities, adhering to government reporting requirements, and maintaining records for auditing.

5. With Whom We Share Your Data

  1. Payment Processor
    • We share the minimal data required (payment tokens, partial card info, transaction amounts) so they can process transactions securely.
  2. Insurance Partners
    • We provide trip details (unique user IDs, pickup/drop-off times and locations) to facilitate optional ride insurance or claims for Riders and Drivers.
  3. Government Authorities
    • We may disclose certain data (like aggregated trip counts, driver registries) to comply with local transport or tax regulations. This could include user identity or location information if lawfully requested (court orders, subpoenas, etc.).
  4. No Other Routine Third Parties
    • We do not sell or share personal data for marketing purposes or analytics beyond what is essential for app functionality. For instance, we do not provide your location data to advertisers or external research groups.

6. Data Retention and Deletion

  1. General Retention Policy
    • Unless a user requests deletion, we retain personal data and trip histories indefinitely or as long as needed to fulfill the purposes outlined in this Policy.
  2. Account Deletion Requests
    • You may delete your account in-app. Once you submit a deletion request, we strive to remove or anonymize your personal data within 30 days, subject to any legal obligations requiring extended retention.
  3. Government Reporting Requirements
    • We must retain certain trip data (e.g., for at least 1 year) to comply with Malaysian regulations, such as quarterly/annual reports on the rides facilitated.
  4. Partial Deletions
    • Currently, we do not support partial data deletion (e.g., removing only your location history). An account deletion request is treated as a full removal of personal data, except for what we are legally required to keep.

7. Security Measures and Compliance

  1. Encryption in Transit and At Rest
    • All data transferred between the Transporter app and our servers uses SSL/TLS encryption.
    • Sensitive data (e.g., ID scans, driver license images) is encrypted or stored on secure servers with restricted access protocols.
  2. Access Controls
    • We maintain internal policies ensuring that only authorized personnel can view or process user data, and they must follow strict confidentiality obligations.
  3. Industry Standards and Certifications
    • Our payment partner follows PCI DSS guidelines for secure transactions.
    • We align with PDPA provisions in Malaysia to uphold user rights and personal data protection.
  4. Risk Management
    • While we continuously monitor our systems for potential vulnerabilities, no method of data storage or transmission is 100% secure. We cannot guarantee absolute security against sophisticated attacks but strive to maintain robust safeguards at all times.

8. Your Rights and Choices

  1. Access and Correction
    • You can review or update basic profile information (e.g., name, phone number, photo) within the app settings.
  2. Deletion/Deactivation
    • Users can request account deletion through our in-app mechanism, which initiates the 30-day data removal period (unless we must retain certain data for legal reasons).
  3. Limited Objection
    • We currently do not provide data portability or advanced objection mechanisms beyond what PDPA requires. If you believe certain uses of your data infringe your rights, please contact us to discuss possible remedies.
  4. Inquiries and Complaints
    • For questions or concerns about how we use your data, please reach out using the contact details below.
    • If you believe your PDPA rights have been violated, you may also file a complaint with the relevant Malaysian authorities.

9. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top and publish the new version on our website or within the Transporter app. Your continued use of our Services after such changes indicates your acceptance of the updated policy.


10. Contact Us

If you have any questions, comments, or wish to exercise your rights under Malaysian law, please get in touch:

  • General Inquiries: ask@transporter2u.com
  • Support: support@transporter2u.com

Or write to us at:

CabCar Sdn Bhd
E-2-9, BLOCK E, JALAN PJU 1A/41B,
NZX COMMERCIAL CENTER, ARA JAYA,
47301 PETALING JAYA, SELANGOR,
MALAYSIA.

E-2-9, BLOCK E, JALAN PJU 1A/41B, NZX COMMERCIAL CENTER, ARA JAYA, 47301 PETALING JAYA, SELANGOR.
Contact: +60 12-344 6542

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